Genesis Family Healthcare is open regular hours Monday-Friday 8:00 am to 5:00 pm. The health and safety of our patients and staff members and their families is our top priority. We are following the direction of the federal, state and local governments as well as the Centers for Disease Control and Prevention with regard to patient care.

In an effort to encourage social distancing, we have set up a triage area outside of our building, where we can assess the needs of patients who have respiratory symptoms. This allows our patients who do not have respiratory symptoms to have additional peace of mind about social distancing in the waiting room area. We encourage our patients to let us know ahead of time (schedule appointments via phone call at 423-753-4000 or text 423-491-2555) the purpose of their visit and/or symptoms they are experiencing.

In addition to our regular diligent cleaning procedures, we have added additional steps to our disinfection process. In February 2020, we partnered with bioPURE, and we have increased regular treatments in our office.

Their product, bioPURE CLEAN, is a hospital-grade disinfectant that is EPA registered to kill Coronavirus 229E; one of the 7 current forms of coronavirus. As of 3/3/20 bioPURE CLEAN is EPA registered as a "Products with Emerging Viral Pathogens AND Human Coronavirus claims for use against SARS-CoV-2." bioPURE’s innovative cutting-edge chlorine dioxide (CLO2) technology disinfects, sanitizes and deodorizes hard, non-porous surfaces. It kills MRSA, E. Coli, Staph, HIV-1, NOROVIRUS, Salmonella, Hepatitis A, Influenza-A, Rhinovirus, in addition to odor causing bacteria, mold, mildew and other pathogens.

For additional information about bioPURE, please watch the video above.

Genesis Family Healthcare requires any staff member to stay home if they have a fever, cough, or flu like symptoms.

Your patience and understanding are appreciated as we do our best to honor social distancing guidelines and take these additional cleaning steps to provide the safest environment for our patients. Thank you for trusting us with your care!